We are excited to welcome a limited number of clients back into the hospital with their pets!
If your pet is scheduled for an exam appointment with their doctor, we will be allowing one client to accompany them inside as we begin to return to normal operations. If you have experienced any symptoms of Covid-19 in the previous 2 weeks or think you may have been exposed, we ask that you call the office so we can reschedule or help you determine the best course of action for your pet.
Please arrive to your scheduled appointment wearing appropriate facial covering and REMAIN IN YOUR VEHICLE.
Please check your pet in by phone or text to let us know you are here. We will ensure there is a safe, disinfected room available for you and your pet and then escort you in.
Your doctor will examine your pet and discuss care options with you face-to-face. Please note we will be limiting interactions to around 10 minutes to ensure our doctors have the lowest exposure risk possible. This is so we can continue to serve you and your pets at full capacity!
One of our nurses will go over the final care plan with you and take your pet back to our treatment area for care. We ask that you return to your car while treament is provided and we will check out by phone. A nurse will return your pet to your vehicle.
Please be patient and respectful with our staff as we navigate these new protocols. We're all in this together!
Please note: If prefer not to wear a facial covering or even if you're just more comfortable, we are happy to continue to provide curbside service for your pet.
Same-day urgent care appointments, surgical drop-offs, and nurse-only appointments such as vaccinations and nail trims will continue to be provided curbside.
The decision to schedule new clients and their pets will be made on a case-by-case basis depending on our ability to provide the appropriate level of care to our regularly scheduled established families.