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Our Covid-19 Response


We are excited to welcome a limited number of clients back into the hospital with their pets!

If your pet is scheduled for an exam appointment with their doctor, we will be allowing one client to accompany them inside as we begin to return to normal operations. If you have experienced any symptoms of Covid-19 in the previous 2 weeks or think you may have been exposed, we ask that you call the office so we can reschedule or help you determine the best course of action for your pet.

Please arrive to your scheduled appointment wearing appropriate facial covering and REMAIN IN YOUR VEHICLE.

Please check your pet in by phone or text to let us know you are here. We will ensure there is a safe, disinfected room available for you and your pet and then escort you in.

Your doctor will examine your pet and discuss care options with you face-to-face. Please note we will be limiting interactions to around 10 minutes to ensure our doctors have the lowest exposure risk possible. This is so we can continue to serve you and your pets at full capacity!

One of our nurses will go over the final care plan with you and take your pet back to our treatment area for care. We ask that you return to your car while treament is provided and we will check out by phone. A nurse will return your pet to your vehicle.

Please be patient and respectful with our staff as we navigate these new protocols. We're all in this together!

Please note: If prefer not to wear a facial covering or even if you're just more comfortable, we are happy to continue to provide curbside service for your pet.

Same-day urgent care appointments, surgical drop-offs, and nurse-only appointments such as vaccinations and nail trims will continue to be provided curbside.

The decision to schedule new clients and their pets will be made on a case-by-case basis depending on our ability to provide the appropriate level of care to our regularly scheduled established families.


If you need to pick up food or medications for your pet, please call at least 3 days ahead so we can ensure we have what you need in stock. We're happy to ship anything you need directly to your home for a flat fee of $10. If you'd prefer to pickup, please check in with the staff by phone to arrange a time. You can also order pet food and medications through chewy.com, 1-800-petmeds.com, or your online pharmacy of choice.


  1. Can dogs and cats get COVID-19?
  2. We are still learning about this virus, but we know that it can spread from people to animals in some situations, especially during close contact. If you are ill, minimize your pet's exposure to your secretions via tissues, sneezing and coughing on them. It is recommended that a healthy family member handle primary care responsibility for your pet if you are ill, if possible. Common viral illnesses in dogs and cats associated with common viral and bacterial infections such as kennel cough, canine influenza, etc are not coronaviruses and not transmittable to humans. At this time, there is no evidence that animals play a significant role in spreading SARS-CoV-2, the virus that causes COVID-19, to people.

  3. Should my pet wear a mask?
  4. No. There is no scientific evidence that face masks protect pets from infectious diseases or air pollution. Plus, masks can be frightening or uncomfortable for animals.

  5. Should I get my pet tested for coronavirus?
  6. Based on current scientific knowledge, if your pet is healthy, there is no need for the animal to be tested.

Resources for COVID-19 information:
  1. Centers for Disease Control Covid-19 Information
  2. World Small Animal Veterinary Association
  3. World Organization for Animal Health

We look forward to seeing your faces again, even half-covered! Be well and treat each other with the same kindness our pets show us!

Dr. Nicoleta Popescu and the entire NVH Team

Contact Us

21624 Nordhoff St
Chatsworth, CA 91311
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Our Hours

Mon - Fri - 8:30 - 5:00
Sat - 8:30 - 3:30
Sun - Closed

Appointment Policy

To allow ample time for all patients and scheduled surgical procedures, we operate by appointment only.

We will accomodate any emergency cases we are able to during our regular business hours.

If we do not have the capability to treat your pet in a timely manner we may refer you to a local emergency hospital.

Payment Policy

We require full payment at the time that services are rendered. For your convenience, we accept Visa, MasterCard, American Express, Discover, cash, CareCredit, and ScratchPay.

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After Hours

ACCESS Vets
(818) 887-2262
20051 Ventura Blvd
Woodland Hills, CA 91364

Veterinary Specialists of the Valley
(818) 883-8387
22123 Ventura Boulevard
Woodland Hills, CA 91364

Veterinary Specialty and Emergency Center
(805) 492-2436
2967 N Moorpark Rd
Thousand Oaks, CA 91360